Frequently Asked Questions

Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at Lyle’s Collision. Contact us directly and our customer service representatives will guide you through the process. We are direct repair with most insurance companies. This means we can make the process simple and quick for you. You can also contact us 24 hrs a day through our website.

It really depends on the extent of your damage. Generally speaking, if you have any lights out, or your car doesn’t feel “quite right”, or parts are rubbing on tires, give us a call and we can arrange towing. You can contact us here.You may also request to have your vehicle towed to our shop direct from the accident scene. We can best determine your vehicles safety if you drop by our location.

No, sorry. We are open from Monday to Friday 8AM to 5PM.

Typically the parts are ordered once we determine that we have identified all damaged items. If your vehicle has the potential for hidden damage, then your parts will be ordered once it is dismantled fully and an accurate parts order can be created. If all damages are visible, then your parts can be ordered prior to your vehicle’s arrival. We can get 98% of all parts for your car in less than 48 hours.

Typically your insurance company determines the vehicle is a “total loss” when it feels that the repair costs will exceed the value of the vehicle.

We guarantee in writing that the factory color will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest automotive paints and processes available.

We are equipped to handle many other related repairs and services including:

• Maintenance Check
• Glass replacement
• Wheel alignments
• Exterior detailing
• Interior detailing

• Towing
• Paint less dent removal
• Oil Change

If there is anything that you need related to your vehicle that we have not mentioned, just ask so we may better serve you. You can contact us here.

Depending on the size of your repair and after a visual inspection of those repairs, our customer service representative will be able to give you an educated estimation of time your vehicle will be at Lyle’s Collision. We will do everything in our power to repair your vehicle as safely and quickly as possible and we will keep you updated throughout the process. If you would like more information, please contact us here.

We can help with close local area drop-offs, but check your insurance policy for alternate transportation coverage that provide for a rental car. Most policies now have rental coverage. If you are unaware or time does not allow you to check, just provide our customer service representatives with your policy number and we would be more than happy to help. Please contact us here for more information.

We have Enterprise Rent-A-Car right in the office for your convenience.

Our staff will notify you directly when your vehicle is completed and ready for pick up. We will also contact you through the process. We can notify you via Email if you choose. Please contact us here if you have more questions.

Your vehicle’s repairs will be backed by a LIFETIME written warranty, given to you at the completion of your repair.

Yes, it is mandated by your insurance policy that you pay your deductible to the body shop at the completion of your repairs. If you are not at fault in your loss you will be compensated by your insurance directly. If you are not sure of liability on your claim, we can help in contacting the appropriate people for you. Please contact us here.

Lyle’s Collision accepts insurance checks, bank or cashier checks, Visa, MasterCard, American Express, Discover and Check Cards.

These are charges determined by your insurance carrier on parts that have a specific “lifetime” associated with them and are pro-rated based on the year and mileage of your vehicle. Examples of these parts are radiators, exhaust components, tires, and specific suspension parts to name a few. If your vehicle’s repairs have parts that are depreciated you will need to pay that amount at the completion of the repair process.

Once your vehicle has been returned to your care you will be able to wash it as normal. We do suggest though that you do not wax or use any sealer to any of the painted areas of your vehicle for two months. Be aware that tree sap, bird droppings, and road tar will chip and mar the finish to fresh or factory paint, so keep your vehicle clean of this material for the best appearance possible.

If you have more questions, please contact us here.

If you have any other questions that are not answered above, please visit our contact form or call us here. Thank you.